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Installation Errors
 EXP Systems Forum : PDF reDirect : Installation Errors
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robo
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Joined: 18 Apr 05
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Quote robo Replybullet Topic: error code 50
    Posted: 18 Apr 05 at 11:51AM
I am getting an error code 50 during installation. It aborts the installation process. Any help out there?
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 19 Apr 05 at 12:21AM

Hello Robo, 

   This error usually occurs during the installation of the printer port which is part of the virtual printer installation. It is installed through a Windows Service called the "Print Spooler" service. That service can occasionally "lockout" access to add or remove printers, port monitors and ports if it thinks that it is "busy". This may occur (for example) if you a printed a document prior to the installation, particularly if the application used for printing is still open.

   Your best bet for success is to ensure that all applications are closed before installation. If the error re-occurs, then restarting the "Print Spooler" service is usually effective. If you do not know how to restart a Windows Service, then the easiest way to achieve that goal is to shutdown and restart the computer. Once the computer has re-started, attempt to install PDF reDirect at that point: it should work then.

   This error has occured to me once, and to another user as well. In both instances, rebooting before installation fixed the problem.

   Best regards,

Michel



Edited by Michel_K17
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