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 EXP Systems Forum : PDF reDirect : Installation Errors
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jspencer
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Quote jspencer Replybullet Topic: Error 75
    Posted: 22 Feb 11 at 5:29PM
Hi. I'm trying to install PDFRedirect on a Windows 7 32 bit machine. I'm getting the following error:

Sorry. An error occured while Resolve APPDATA Folder
   - Error Number = 75: Path/File access error
   - DLL Error Number = 0: The operation completed successfully.

I've tried rebooting, along with restarting the print spooler to no luck. Also tried searching the forum yet haven't seen this error message have a help topic yet.
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 22 Feb 11 at 10:38PM
Hi,

   Sorry to hear of the problem.

   You are right: I have no record of this error having been reported before, even in the customer support database.

   Does the error occur during the installation, or after (ie when trying to run the program or create a PDF)?

   Can you check if the following folder exists on your computer?
C:\Users\USERNAME\AppData\Roaming

   Note: Substitute your name for "USERNAME"


   Thanks,


Michel Korwin-Szymanowski
EXP Systems LLC
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jspencer
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Quote jspencer Replybullet Posted: 23 Feb 11 at 11:22AM
This is happening during the installation of the program. I did check and that folder does exist with a PDFRedirect subfolder inside of it. The full installation error log is as follows:

Command Line is: -i -l1033 -e
Language to use is: English
Checking for PDF reDirect.
Resolve APPDATA Folder
An Error Occured. Try resetting the Print Spooler Service. (Error = 75/0)
Open the Service Control Manager
Stop Print Spooler Service...SUCCESS
Re-start Printer Spooler Service...SUCCESS
Resolve APPDATA Folder
Error Occured as follows:
 - Error# =  75
 - DLLErr =  0
***************************
*      ERROR MESSAGE      *
***************************
Sorry. An error occured while Resolve APPDATA Folder
   - Error Number = 75: Path/File access error
   - DLL Error Number = 0: The operation completed successfully.

You can try the following:
   1. Reboot your computer and then try installing again, or
   2. Restart the Print Spooler Service and then try installing again.

If the error persists, you may not have permission to install/remove printers. You can:
   1. Contact your computer administrator for help, or
   2. Visit the forum on our web site for help.

Do you want to visit our support forum for help on installation errors?
 
***************************
*       MEMORY DUMP       *
***************************
 
pData() As Byte =
 0 = 0
End pData()
 
MyDriverInfo3 As DRIVER_INFO_3
  .cVersion As Long =  0
  .pConfigFile As String =
  .pDataFile As String =
  .pDefaultDataType As String =
  .pDependentFiles As String =
  .pDriverPath As String =
  .pEnvironment As String =
  .pHelpFile As String =
  .pMonitorName As String =
  .PName As String =
End MyDriverInfo3
 
MyPrinterInfo2() As PRINTER_INFO_2
  Index = 0
    .pPrinterName As String =
    .pDriverName As String =
    .pServerName As String =
    .pShareName As String =
    .pPortName As String =
    .pLocation As String =
    .pComment As String =
End MyPrinterInfo2()
 
MyMonitorInfo2 As MONITOR_INFO_2
  .pDLLName =
  .pEnvironment =
  .PName =
End MyMonitorInfo2
 
MyPrinterDefaults4Delete As PRINTER_DEFAULTS4Delete
  .pDatatype As Long = 0
  .DesiredAccess As Long = 0
End MyPrinterDefaults
 
OSInfo As OSVERSIONINFO
  .dwBuildNumber As Long = 7600
  .dwMajorVersion As Long = 6
  .dwMinorVersion As Long = 1
  .dwOSVersionInfoSize As Long = 148
  .dwPlatformId As Long = 2
  .szCSDVersion As String * 128 =
End OSInfo
 
64bit CPU = 0
 
hPrinter As Long = 0
MyKey As String =
MyKeyString As String =
MyKeyValue As Long = 0
Result As Long = 19
MyError As String = Sorry. An error occured while Resolve APPDATA Folder
   - Error Number = 75: Path/File access error
   - DLL Error Number = 0: The operation completed successfully.

You can try the following:
   1. Reboot your computer and then try installing again, or
   2. Restart the Print Spooler Service and then try installing again.

If the error persists, you may not have permission to install/remove printers. You can:
   1. Contact your computer administrator for help, or
   2. Visit the forum on our web site for help.

Do you want to visit our support forum for help on installation errors?
Level As Long = 0
pNeeded As Long = 0
I As Long = 0
InstallPrinter As Boolean =  True
ShowErrors As Boolean =  True
System_Dir As String = C:\Windows\system32\
MyUserAppPath As String = C:\Users\claudia.baquero\AppData\Roaming\PDF reDirect\
Monitor_DLL_Name As String = PDFreDirectMonNT.dll
Printer_Driver_Dir As String = C:\Program Files\PDF reDirect\Drivers\Win 2K-XP\
System_Printer_Dir As String =
Generic Error Code as Long =  75
DLL Error Code as Long =  0

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Michel_K17
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Quote Michel_K17 Replybullet Posted: 23 Feb 11 at 11:25PM
Hi,

  Thanks for the update, and for confirming that the folder exists.

   Is there anything (files or folders) inside that PDF reDirect folder? If it's empty, then try to create a folder inside. Do you get an error message?

   Thanks for helping me troubleshoot!

Michel Korwin-Szymanowski
EXP Systems LLC
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jspencer
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Quote jspencer Replybullet Posted: 24 Feb 11 at 11:32AM
In the PDF reDirect folder is 3 folders and the Prefs_v2.ini file

The folders are as follows:

Batch_Printers - Nothing is in this folder
Stamps - A bunch of .ini .pdf and .txt files
Temp - Thumbnails folder (nothing inside)

Inside I can create and delete folders with no error in doing so.
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 25 Feb 11 at 8:18AM
Hi,

   That helps. Thanks. I'll provide an update later today (I need to review the code one more time).

    Cheers!

Michel Korwin-Szymanowski
EXP Systems LLC
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jspencer
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Quote jspencer Replybullet Posted: 01 Mar 11 at 11:07AM
Hi,

I'm just checking back to see if you've made any progress. I appreciate you looking into this issue for me
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 01 Mar 11 at 10:42PM
Sorry, but no. I was traveling on a business trip, and had a long set of meeting yesterday and today. Hopefully tomorrow.

Thanks for your understanding.
Michel Korwin-Szymanowski
EXP Systems LLC
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jspencer
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Quote jspencer Replybullet Posted: 02 Mar 11 at 2:25PM
The issue has been resolved actually.  I ended up uninstalling the program and deleting all instances of the PDF Redirect folder under the user accounts and then went and reinstalled the program and it seems to be working normally again. Thanks for all the help thoughSmile
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 03 Mar 11 at 7:42AM
Great news! Smile Thanks for letting me know.

Cheers!
Michel Korwin-Szymanowski
EXP Systems LLC
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