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Installation Errors
 EXP Systems Forum : PDF reDirect : Installation Errors
Topic: Cannot add a port to the PDF reDirect port monitor Post Reply Post New Topic
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alexgwinn
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Joined: 23 Jun 08
Location: United Kingdom
Posts: 1
Quote alexgwinn Replybullet Topic: Cannot add a port to the PDF reDirect port monitor
    Posted: 23 Jun 08 at 8:13AM
Dear all,
I have installed and used PDF reDirect on loads of machines and recommended to loads of pople, but I've just come across an install error, I've never encountered before. Can anyone help?
 
When installing, it fails whilst installing the printer driver and you get this message:
Cannot add a port to the PDF reDirect port monitor. Either the port is already installed or you do not have the required priviledges to install a Port.
 
I have full admin rights on my PC, and have even tried unistalling all attached printers, but no joy!
 
Any help, greatly appriecated!
Thanks
 
The error log is pasted below -
 
Command Line is: -i -l1033 -e
Language to use is: English
Checking for PDF reDirect.
Checking if PDF reDirect is already installed......IT IS NOT.
Attempting to remove old pdf reDirect Printer Driver......NOT THERE.
Look for old pdf reDirect Port Monitor......NOT FOUND.
Remove old pdf reDirect Port Monitor......NOT REMOVED. (3000)
Minor or Expected Error 53/3000
Delete old Port Monitor DLL......SUCCESS.
Copy new pdf reDirect DLL......SUCCESS.
Installing new PDF reDirect Port Monitor......SUCCESS.
Installing PDF_REDIRECT_PORT:
Check if Port is installed.....NOT THERE
Installing PDF_REDIRECT_PORT:......DONE.
Determining Path to Printer Directory......SUCCESS.
Copy Postscript Printer Driver Files......DONE.
Installing Postscript Printer Driver......DONE.
Install Printer PDF reDirect v2...
Wait for Printer to be installed..............................................................
...Printer failed to install after 30 sec.
Error Occured as follows:
 - Error# =  0
 - DLLErr =  1801
***************************
*      ERROR MESSAGE      *
***************************
Sorry. An error occured while ...Printer failed to install after 30 sec.
   - Error Number = 0:
   - DLL Error Number = 1801: The printer name is invalid.
This error may occur if the Windows Print Spooler is currently "BUSY".
You can try the following:
   1. Reboot your computer and then try installing again, or
   2. Restart the Print Spooler Service and then try installing again.
If the error persists, you may not have permission to install/remove printers. You can:
   1. Contact your computer administrator for help, or
   2. Visit the forum on our web site for help.
Do you want to visit our support forum for help on installation errors?
 
***************************
*       MEMORY DUMP       *
***************************
 
pData() As Byte =
 0 = 0
End pData()
 
MyDriverInfo3 As DRIVER_INFO_3
  .cVersion As Long =  3
  .pConfigFile As String = PS5UI.DLL
  .pDataFile As String = PDFR_NST.PPD
  .pDefaultDataType As String = RAW
  .pDependentFiles As String = PSCRIPT.NTF
  .pDriverPath As String = PSCRIPT5.DLL
  .pEnvironment As String = Windows NT x86
  .pHelpFile As String = PSCRIPT.HLP
  .pMonitorName As String =
  .PName As String = PDF reDirect Pro
End MyDriverInfo3
 
MyPrinterInfo2() As PRINTER_INFO_2
  Index = 0
    .pPrinterName As String = PDF reDirect v2
    .pDriverName As String = PDF reDirect Pro
    .pServerName As String =
    .pShareName As String =
    .pPortName As String = PDF_REDIRECT_PORT:
    .pLocation As String =
    .pComment As String = PDF reDirect provided by EXP Systems
End MyPrinterInfo2()
 
MyMonitorInfo2 As MONITOR_INFO_2
  .pDLLName = PDFreDirectMonNT.dll
  .pEnvironment =
  .PName = PDF reDirect Monitor
End MyMonitorInfo2
 
MyPrinterDefaults4Delete As PRINTER_DEFAULTS4Delete
  .pDatatype As Long = 0
  .DesiredAccess As Long = 983052
End MyPrinterDefaults
 
OSInfo As OSVERSIONINFO
  .dwBuildNumber As Long = 2600
  .dwMajorVersion As Long = 5
  .dwMinorVersion As Long = 1
  .dwOSVersionInfoSize As Long = 148
  .dwPlatformId As Long = 2
  .szCSDVersion As String * 128 = Service Pack 3
End OSInfo
 
64bit CPU = 0
 
hPrinter As Long = 0
MyKey As String =
MyKeyString As String =
MyKeyValue As Long = 0
Result As Long = 0
MyError As String = Sorry. An error occured while ...Printer failed to install after 30 sec.
   - Error Number = 0:
   - DLL Error Number = 1801: The printer name is invalid.
This error may occur if the Windows Print Spooler is currently "BUSY".
You can try the following:
   1. Reboot your computer and then try installing again, or
   2. Restart the Print Spooler Service and then try installing again.
If the error persists, you may not have permission to install/remove printers. You can:
   1. Contact your computer administrator for help, or
   2. Visit the forum on our web site for help.
Do you want to visit our support forum for help on installation errors?
Level As Long = 2
pNeeded As Long = 82
I As Long = 20
InstallPrinter As Boolean =  True
ShowErrors As Boolean =  True
System_Dir As String = C:\WINDOWS\system32\
MyUserAppPath As String = C:\Documents and Settings\agwinn\Application Data\PDF reDirect\
Monitor_DLL_Name As String = PDFreDirectMonNT.dll
Printer_Driver_Dir As String = C:\Program Files\PDF reDirect\Drivers\Win 2K-XP\
System_Printer_Dir As String = C:\WINDOWS\System32\spool\DRIVERS\W32X86
Generic Error Code as Long =  0
DLL Error Code as Long =  1801

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Michel_K17
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Quote Michel_K17 Replybullet Posted: 23 Jun 08 at 11:08PM
Hi,

    Have you seen the forum posting on Error 1801?  It is located [here].

    Just to be sure: it seems like a tough problem to fix as it seems to be a policy or restriction on this person's account. However, I hope some of the hints in this posting helps you out.

    Best regards,

Michel Korwin-Szymanowski
EXP Systems LLC
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