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Installation Errors
 EXP Systems Forum : PDF reDirect : Installation Errors
Topic: Add Batch Printer Error Post Reply Post New Topic
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kmccullum
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Joined: 15 Jan 10
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Quote kmccullum Replybullet Topic: Add Batch Printer Error
    Posted: 15 Jan 10 at 6:23PM
I recently purchased PDF reDirect v2 and I have been trying to create a batch printer. When I go to preferences and click on batch printer, I can click add to add a new printer. But after naming the printer, I get the following error:
 
Sorry. PDF Batch Printer could not be added. There was an error.
 
I'm totally stuck and I need to get this project rolling. Can anyone help.
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 15 Jan 10 at 11:07PM
Dear k,

   I am sorry to hear of the problem. I would check your user permissions first: do you have the administrative rights to install printers?

   If you do, then the problem is elsewhere, and we need to find out what the error message is.

 I can suggest you "record" an error log and send it to me so that I can see where the error is occurring, and hopefully why. This is how it is done:

  1. Start PDF reDirect (manually, or through the "Print" command)
  2. Click on the green "Preferences" button
  3. Select "Generate Log Files"
  4. Click "OK" to save your setting
  5. Try to generate a Batch Printer again until the error occurs.
  6. Return to the "General" tab
  7. Click on the "View Log File" button
  8. Copy and paste the error log in an e-mail back to me.
  9. You can turn the error logging back OFF.

    Hopefully I can make some sense of what is going on by looking at the log.


Michel Korwin-Szymanowski
EXP Systems LLC
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kmccullum
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Quote kmccullum Replybullet Posted: 18 Jan 10 at 10:35AM
Thanks for the quick reply. Here is what the log contained
 

18,27266.16,"AX",2,"------------------------------------------------------------"
18,27266.16,"AX",3,"START LOGGING: 1/18/2010 7:34:26 AM"
18,27266.16,"AX",4,"Start AddBatchPrinter"
18,27266.2,"AX",5,"***************************************"
18,27266.2,"AX",6,"   AN UNEXPECTED ERROR HAS OCCURED in AddBatchPrinter"
18,27266.2,"AX",7,"***************************************"
18,27266.22,"AX",8,"   - DLL Error Number =  1797 - The printer driver is unknown. "
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 19 Jan 10 at 12:06AM
Hi,

   Thanks for the log. Have you seen the fix reported by another user [here]?

   It might give you what you are looking for.

   Best regards,

Michel Korwin-Szymanowski
EXP Systems LLC
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