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Topic: PDF not created properly Post Reply Post New Topic
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aggieben
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Joined: 13 Apr 11
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Quote aggieben Replybullet Topic: PDF not created properly
    Posted: 13 Apr 11 at 2:38PM
I've been using PDF reDirect happily for months, and it has always worked exactly as expected, until just a few minutes ago. I was combining some PDFs, and suddenly I started getting this error: "An Error occured. The PDF File was not created properly."

I've seen other threads describe this problem as an issue with the freeware edition not printing "encrypted" PDFs. I have noticed that the lock & key icons light up for some files, but the files aren't encrypted. They aren't even locked at all. I am not even able to re-print files that I've already created. Used procmon to see what was going on when it tries to create the output file, but there is never a CreateFile operation, only a QueryDirectory operation on the filename I entered.

Help, please.
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 14 Apr 11 at 12:33AM
Hi Aggieben,

   It sounds like you are running the older v2.2.8 version, and that the settings file may have gotten corrupted.

   Please delete the following file, and it should work fine from there on:
  • Windows XP
    • C:\Documents and Settings\USERNAME\Application Data\PDF reDirect\Prefs_v2.ini
  • Windows Vista or Windows 7
    • C:\Users\USERNAME\AppData\Roaming\PDF reDirect\Prefs_v2.ini

    Please note:

  1. replace "USERNAME" with your own Windows login name.
  2. You will need to re-enter your license key information if you are using PDF reDirect Pro
   Also, please make sure that you are running the latest version (v2.5.2). The version number is posted in the header right above the "Save" button.

   If the above does not help, please let me know, and we'll take it from there.

Michel Korwin-Szymanowski
EXP Systems LLC
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aggieben
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Quote aggieben Replybullet Posted: 14 Apr 11 at 10:07AM
I am using v2.5.2.

http://picturepush.com/public/5451543

(it appears the [IMG] tag is broken) << I fixed it. You simply need to include the full path:

http://www5.picturepush.com/photo/a/5451543/img/Anonymous/Capture.png





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Michel_K17
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Quote Michel_K17 Replybullet Posted: 15 Apr 11 at 12:20AM
Hi,

   Thank you for the update. I agree. This is odd. I am not sure I know what is wrong. I can suggest you "record" an error log and send it to me so that I can see where the error is occurring, and hopefully why. This is how it is done:

  1. Start PDF reDirect (manually, or through the "Print" command)
  2. Click on the green "Preferences" button
  3.  Select "Generate Log Files"
  4. Click "OK" to save your settings
  5. Click on "Exit" to quit out of PDFreDirect
  6. Try to create a new PDF file. (Click on "OK" when the error occurs again). ie - click on "Print" in your application and try to create the PDF files.
  7. Click on the green "Preferences" button
  8. Click on the "View Log File" button
  9. Copy and paste the error log in an e-mail back to me at (exp -at- exp-systems -dot- com)
  10. You can turn the error logging back OFF.

    Hopefully I can make some sense of what is going on by looking at the log.

   Best Regards,


Michel Korwin-Szymanowski
EXP Systems LLC
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