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 EXP Systems Forum : PDF reDirect : Installation Errors
Topic: Install PDF reDirect Port Monitor - FAIL Error 52 Post Reply Post New Topic
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Quote 1801 Replybullet Topic: Install PDF reDirect Port Monitor - FAIL Error 52
    Posted: 06 Feb 11 at 3:18PM

I would be most appreciative if you could help me install PDF reDirect.  I've spent countless hours trying to install the latest versions of PDF reDirect (Install_PDFR_Pro_v252.exe and Install_PDFR_v252.exe).

 

Following the forum’s recommendations to check permissions on the Monitor key in the registry eliminated the 1801 error; however, now I'm receiving the following error message:

 

"Error Occured as follows:

- Error# = 52

- DLLErr = 0"

 

I've followed all recommendations pertaining to cleaning the registry of suspect entries including the file system.  In addition, I've attempted installation in SAFE MODE and repeatedly stopped/started the print spooler.

 

When the PDF reDirect uninstall runs after a failed install, I see a window for a brief moment, but I cannot determine exactly what directory is involved.  I think it is “E:\Windows\spool\drivers”.  A brief listing of my system follows:

 

XP SP3

Lastest updates

Pentium D 940 (Stepping C1; CPUID Revision 0000F64h

4GB RAM

RAID 0 15k Cheetah drives (System/Boot partitions)

 

Here's the error report:

 

Command Line is: -p -i -l1033 -e

Language to use is: English

Resolve APPDATA Folder

Checking if PDF reDirect is already installed......IT IS NOT.

Attempting to remove old pdf reDirect Printer Driver......NOT THERE.

Look for old pdf reDirect Port Monitor......NOT FOUND.

Remove old pdf reDirect Port Monitor......NOT REMOVED. (3000)

Minor or Expected Error 53/3000

 

Delete old Port Monitor DLL......SUCCESS.

Copy new pdf reDirect DLL......SUCCESS.

Installing new PDF reDirect Port Monitor......SUCCESS.

Installing PDF_REDIRECT_PORT:

Check if Port is installed.....NOT THERE

Installing PDF_REDIRECT_PORT:......DONE.

Determining Path to Printer Directory......SUCCESS.

Copy Postscript Printer Driver Files......DONE.

Installing Postscript Printer Driver......DONE.

Install Printer PDF reDirect Pro v2......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Setting Printer Parameters......DONE.

Cleaning Up......DONE.

An Error Occured. Try resetting the Print Spooler Service. (Error = 52/0)

Open the Service Control Manager

Stop Print Spooler Service...SUCCESS

Re-start Printer Spooler Service...SUCCESS

Removing Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Removing Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Removing Printer PDF reDirect Pro v2......DONE.

Attempting to remove old pdf reDirect Printer Driver......REMOVED.

Look for old pdf reDirect Port Monitor......FOUND.

Remove old pdf reDirect Port Monitor......REMOVED.

Delete old Port Monitor DLL......SUCCESS.

Copy new pdf reDirect DLL......SUCCESS.

Installing new PDF reDirect Port Monitor......SUCCESS.

Installing PDF_REDIRECT_PORT:

Check if Port is installed.....NOT THERE

Installing PDF_REDIRECT_PORT:......DONE.

Determining Path to Printer Directory......SUCCESS.

Copy Postscript Printer Driver Files......DONE.

Installing Postscript Printer Driver......DONE.

Install Printer PDF reDirect Pro v2......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Setting Printer Parameters......DONE.

Cleaning Up......DONE.

Error Occured as follows:

 - Error# =  52

 - DLLErr =  0

***************************

*      ERROR MESSAGE      *

***************************

Sorry. An error occured while Cleaning Up......DONE.

   - Error Number = 52: Bad file name or number

   - DLL Error Number = 0: The operation completed successfully.

 

You can try the following:

   1. Reboot your computer and then try installing again, or

   2. Restart the Print Spooler Service and then try installing again.

 

If the error persists, you may not have permission to install/remove printers. You can:

   1. Contact your computer administrator for help, or

   2. Visit the forum on our web site for help.

 

Do you want to visit our support forum for help on installation errors?

 

***************************

*       MEMORY DUMP       *

***************************

 

pData() As Byte =

 0 = 2

 1 = 5

 2 = 48

 3 = 2

 4 = 128

 5 = 12

 6 = 0

 7 = 0

 8 = 0

 9 = 0

 10 = 64

 11 = 0

 12 = 0

 13 = 0

 14 = 0

 15 = 0

 16 = 44

 17 = 1

 18 = 0

 19 = 0

 20 = 1

 21 = 0

 22 = 88

 23 = 2

 24 = 0

 25 = 0

 26 = 0

 27 = 0

 28 = 0

 29 = 0

 30 = 0

 31 = 0

 32 = 0

 33 = 0

 34 = 0

 35 = 0

 36 = 0

 37 = 0

 38 = 0

 39 = 0

 40 = 221

 41 = 90

 42 = 226

 43 = 242

 44 – 559 = 0

 

 *NOTE:  I’ve truncated the report, since 44 through 559 = 0 !

 

End pData()

 

MyDriverInfo3 As DRIVER_INFO_3

  .cVersion As Long =  3

  .pConfigFile As String = PS5UI.DLL

  .pDataFile As String = PDFR_NST.PPD

  .pDefaultDataType As String = RAW

  .pDependentFiles As String = PSCRIPT.NTF

  .pDriverPath As String = PSCRIPT5.DLL

  .pEnvironment As String = Windows NT x86

  .pHelpFile As String = PSCRIPT.HLP

  .pMonitorName As String =

  .PName As String = PDF reDirect Pro

End MyDriverInfo3

 

MyPrinterInfo2() As PRINTER_INFO_2

  Index = 0

    .pPrinterName As String = PDF reDirect Pro v2 (Copy 2)

    .pDriverName As String = PDF reDirect Pro

    .pServerName As String =

    .pShareName As String =

    .pPortName As String = PDF_REDIRECT_PORT:

    .pLocation As String =

    .pComment As String = PDF reDirect provided by EXP Systems

End MyPrinterInfo2()

 

MyMonitorInfo2 As MONITOR_INFO_2

  .pDLLName = PDFreDirectMonNT.dll

  .pEnvironment =

  .PName = PDF reDirect Monitor

End MyMonitorInfo2

 

MyPrinterDefaults4Delete As PRINTER_DEFAULTS4Delete

  .pDatatype As Long = 0

  .DesiredAccess As Long = 983052

End MyPrinterDefaults

 

OSInfo As OSVERSIONINFO

  .dwBuildNumber As Long = 2600

  .dwMajorVersion As Long = 5

  .dwMinorVersion As Long = 1

  .dwOSVersionInfoSize As Long = 148

  .dwPlatformId As Long = 2

  .szCSDVersion As String * 128 = Service Pack 3

End OSInfo

 

64bit CPU = 0

 

hPrinter As Long = 1503428

MyKey As String = PrinterData

MyKeyString As String =

MyKeyValue As Long = 3

Result As Long = 0

MyError As String = Sorry. An error occured while Cleaning Up......DONE.

   - Error Number = 52: Bad file name or number

   - DLL Error Number = 0: The operation completed successfully.

 

You can try the following:

   1. Reboot your computer and then try installing again, or

   2. Restart the Print Spooler Service and then try installing again.

 

If the error persists, you may not have permission to install/remove printers. You can:

   1. Contact your computer administrator for help, or

   2. Visit the forum on our web site for help.

 

Do you want to visit our support forum for help on installation errors?

Level As Long = 2

pNeeded As Long = 560

I As Long = 9

InstallPrinter As Boolean =  True

ShowErrors As Boolean =  True

System_Dir As String = E:\WINDOWS\system32\

MyUserAppPath As String = E:\Documents and Settings\Administrator\Application Data\PDF reDirect\

Monitor_DLL_Name As String = PDFreDirectMonNT.dll

Printer_Driver_Dir As String = E:\Program Files\PDF reDirect\Drivers\Win 2K-XP\

System_Printer_Dir As String = E:\WINDOWS\System32\spool\DRIVERS\W32X86

Generic Error Code as Long =  52

DLL Error Code as Long =  0

 

 

 

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Michel_K17
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Quote Michel_K17 Replybullet Posted: 08 Feb 11 at 8:16AM
Hi,

   I've never seen this error before. It looks like the installation is 100% successful - until the very end.

   Leave it with me: I'll work on it to day to see if I can find what might be causing this error in the last few lines of code.

   There is something obviously odd. I see three printers being installed. PDF reDirect Pro v2, PDF reDirect Pro v2 (copy1), andPDF reDirect Pro v2 (copy2). That is worth investigating as well. Do you have any idea where these come from?

   Do you have access to a shared PDF reDirect Pro printer from a server or a fellow worker in your list of printers?

   Check your Application Data >> PDF reDirect folder. If that folder exists, then delete it before trying to install again.

   Cheers!

Michel Korwin-Szymanowski
EXP Systems LLC
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Quote 1801 Replybullet Posted: 08 Feb 11 at 8:49PM
Michel_K17,
 
Thanks for your prompt response to my request for help installing PDF reDirect.  Out of frustration, I reverted to an earlier image of my system and PDF Pro reDirect installed without a hitch.  The only error message I received while using the software is noted below, but it didn't seem to affect the function of PDF reDirect:
 
"PDF reDirect Pro v2 (dialog box)
Sorry: an Error occurred in frmMain-usbSave_Click.
 
1. 00053 - File not found
2. Ok"
 
I think the above dialog box was thrown when I attempted to Save.
 
The answer to your first two questions is No, while the answer to the last question is Yes.
 
I appreciate your willingness to seek the cause of the installation problem, but I don't want you to spend too much time trying to discover the cause.  I suspect the problem may be due to the installation of some other PDF software, since I was trying out several programs.
 
Perhaps the uninstaller failed to remove an entry in the registry.  The effort required to discover the cause might be similar to finding a needle in a haystack.
 
P.S.  Storagecraft's ShadowProtect imaging software has saved my bacon numerous times.  I was able to revert to an earlier image and then restore critical financial and other files from backup.  In addition, before I restored the prior image, I took an image of the problem installation, so I can retrieve any personal files that I may need.
 
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Quote Michel_K17 Replybullet Posted: 09 Feb 11 at 7:58AM
Hi,

    Thanks for the update. Very glad that you are so organized to have an image recovery tool.

   In regards to Error 53: can you check which version of the program you are running? It's posted right above the "Save" button in the program. The latest is v2.5.2, and that version should have addresses this occasional message.

   Cheers!

Michel Korwin-Szymanowski
EXP Systems LLC
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Quote 1801 Replybullet Posted: 09 Feb 11 at 11:03AM
In fact, I am running v2.5.2.  I'll let you know if Error 53 reappears.
 
Thanks again,
 
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Michel_K17
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Quote Michel_K17 Replybullet Posted: 09 Feb 11 at 11:41PM
OK, thanks! Smile
Michel Korwin-Szymanowski
EXP Systems LLC
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Quote zoom6628 Replybullet Posted: 12 Feb 11 at 2:55AM
I had several errors, including this one, when installing into my VMware image running on Vmware Server 2.  I then thought i would just save time and install a generic printer driver and low and behold system said cant do because spooler got a problem. 

I had used Ultimate Windows Tweaker to disable the printer spooling as part of many performance tweaks made on my VM. After re-enabling the spooler and rebooting then PDF reDirect installer version 2.5.2 ran perfectly first time.

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Quote Michel_K17 Replybullet Posted: 12 Feb 11 at 8:54AM
Hi,

   Thanks for sharing your experience.

   Yes, the Windows Print Spooler does more than just spooling the print jobs. It is also the "coordinator" that monitors/allows the installation of printers, ports, and port monitors. Or rather, it seems like the Windows API functions for printers are part of the spooler service.

   Cheers!

Michel Korwin-Szymanowski
EXP Systems LLC
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