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Can’t create PDF

Printed From:
Category: PDF reDirect
Forum Name: Using PDF reDirect
Forum Discription: Questions and Comments on using PDF reDirect Freeware and Pro
Printed Date: 04 Jun 20 at 10:07PM

Topic: Can’t create PDF
Posted By: Jerry
Subject: Can’t create PDF
Date Posted: 11 Aug 05 at 9:14AM

I've scanned in a file and want to create a pdf, but PDF Redirect just keeps hanging.  I wait for 20 minutes or more and it won't convert my 2 page document.  I've set it for black and white, letter size, and I did not check "print to file".  What am I doing wrong?? 

Posted By: Michel_K17
Date Posted: 11 Aug 05 at 6:56PM
Hello Jerry,

   What version of Windows are you using? What make scanner are you using? Are you using a "scan-to-print" application that came with the scanner? Does it work OK when printing to a physical (real) printer?

   Does PDF reDirect startup OK, or does it hang during the creation of the output PDF file?

   Something that you can do to help me troubleshoot is to turn on the error logging feature, and then send me the log files. I can take a look to see where the problem occurs. Easiest way is to activate (temporarily) the "Professional" version and go into the "Preferences" and turn on the "logging" feature. Then, try creating the PDF again a couple of times (let it hang, wait 30 seconds, then kill PDF reDirect if you have to) Afterwards, you can submit the log files from within PDF reDirect Pro (it's called "submit a bug report"), or you can send me the log files manually, by e-mail, if you prefer.

   Hopefully we will be able to help you with this info.



Posted By: Michel_K17
Date Posted: 11 Aug 05 at 11:34PM
Hello Jerry,

   I have done some additional testing using an HP Scanner, and a UMAX one too. I tried a Freeware "photocopier" utility called iCarbon, and I tried the one that comes with HP. The test was done on a Windows XP computer.

   After I pressed the "print" button, there was a 4 minute pause when using the HP Scanner. The instructions to the scanner said that this is because it requires this amount of time to warmup the light bulb.

   After the long pause, the scan appeared normally in the PDF in PDF reDirect Pro. The long pause was much shorter for subsequent scans. I have attached some screenshots for your reference.

   Please let me know if I 've missed something.

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