EXP Systems Forum: Can’t create PDF

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Message

Jerry
Newbie
Newbie

Joined: 11 Aug 05
Location: United States
Posts: 1

Topic: Can’t create PDF
Posted: 11 Aug 05 at 9:14AM

I've scanned in a file and want to create a pdf, but PDF Redirect just keeps hanging. I wait for 20 minutes or more and it won't convert my 2 page document. I've set it for black and white, letter size, and I did not check "print to file". What am I doing wrong??

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Michel_K17
Moderator Group

Forum Administrator

Joined: 25 Jan 03
Posts: 1673

Posted: 11 Aug 05 at 6:56PM

Hello Jerry,

   What version of Windows are you using? What make scanner are you using? Are you using a "scan-to-print" application that came with the scanner? Does it work OK when printing to a physical (real) printer?

   Does PDF reDirect startup OK, or does it hang during the creation of the output PDF file?

   Something that you can do to help me troubleshoot is to turn on the error logging feature, and then send me the log files. I can take a look to see where the problem occurs. Easiest way is to activate (temporarily) the "Professional" version and go into the "Preferences" and turn on the "logging" feature. Then, try creating the PDF again a couple of times (let it hang, wait 30 seconds, then kill PDF reDirect if you have to) Afterwards, you can submit the log files from within PDF reDirect Pro (it's called "submit a bug report"), or you can send me the log files manually, by e-mail, if you prefer.

   Hopefully we will be able to help you with this info.

   Thanks

Michel.

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Michel_K17
Moderator Group

Forum Administrator

Joined: 25 Jan 03
Posts: 1673

Posted: 11 Aug 05 at 11:34PM

Hello Jerry,

   I have done some additional testing using an HP Scanner, and a UMAX one too. I tried a Freeware "photocopier" utility called iCarbon, and I tried the one that comes with HP. The test was done on a Windows XP computer.

   After I pressed the "print" button, there was a 4 minute pause when using the HP Scanner. The instructions to the scanner said that this is because it requires this amount of time to warmup the light bulb.

   After the long pause, the scan appeared normally in the PDF in PDF reDirect Pro. The long pause was much shorter for subsequent scans. I have attached some screenshots for your reference.

   Please let me know if I 've missed something.

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Using PDF reDirect
EXP Systems Forum : PDF reDirect : Using PDF reDirect

Author	Message
Jerry Newbie Joined: 11 Aug 05 Location: United States Posts: 1	Topic: Can’t create PDF Posted: 11 Aug 05 at 9:14AM
	I've scanned in a file and want to create a pdf, but PDF Redirect just keeps hanging. I wait for 20 minutes or more and it won't convert my 2 page document. I've set it for black and white, letter size, and I did not check "print to file". What am I doing wrong??
	IP Logged

Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 11 Aug 05 at 6:56PM
	Hello Jerry, What version of Windows are you using? What make scanner are you using? Are you using a "scan-to-print" application that came with the scanner? Does it work OK when printing to a physical (real) printer? Does PDF reDirect startup OK, or does it hang during the creation of the output PDF file? Something that you can do to help me troubleshoot is to turn on the error logging feature, and then send me the log files. I can take a look to see where the problem occurs. Easiest way is to activate (temporarily) the "Professional" version and go into the "Preferences" and turn on the "logging" feature. Then, try creating the PDF again a couple of times (let it hang, wait 30 seconds, then kill PDF reDirect if you have to) Afterwards, you can submit the log files from within PDF reDirect Pro (it's called "submit a bug report"), or you can send me the log files manually, by e-mail, if you prefer. Hopefully we will be able to help you with this info. Thanks Michel.
	IP Logged

Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 11 Aug 05 at 11:34PM
	Hello Jerry, I have done some additional testing using an HP Scanner, and a UMAX one too. I tried a Freeware "photocopier" utility called iCarbon, and I tried the one that comes with HP. The test was done on a Windows XP computer. After I pressed the "print" button, there was a 4 minute pause when using the HP Scanner. The instructions to the scanner said that this is because it requires this amount of time to warmup the light bulb. After the long pause, the scan appeared normally in the PDF in PDF reDirect Pro. The long pause was much shorter for subsequent scans. I have attached some screenshots for your reference. Please let me know if I 've missed something.
	IP Logged