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Installer popups

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Category: PDF reDirect
Forum Name: Installation Errors
Forum Discription: Installation Errors and Workarounds
Printed Date: 18 Apr 24 at 8:09PM

Topic: Installer popups
Posted By: Kaho
Subject: Installer popups
Date Posted: 10 Oct 06 at 7:34AM


I have installed the program pfd redirect v2 on terminal server 2000. but it is not working so i try to uninstall it, but when i try to acces for example IE, windows installer begins to run.

How do i uninstall completly the program, still in the registry pdf redirect exists.

And when uninstalled is the program usefull on terminal server, do you have a manual for installation on terminal server 2000.






Posted By: Michel_K17
Date Posted: 10 Oct 06 at 11:05PM
Hello Hans,

   Yes, PDF reDirect does work with Windows Terminal Services Server 2000 and 2003. However, it is important that it be installed as required by Microsoft to ensure that it will work for all of the remote users.

   Check the documentation that came with your Windows Server software, particularly the topic on setting up Terminal Services. Here is what Microsoft says:

Installing programs on a terminal server

  1. You should install programs on a terminal server before giving clients access to the terminal server. Doing so ensures that you can test each program before clients access it, and can reduce the time it takes to perform program tuning.
  2. Use either of the following methods to install programs for multisession Terminal Server access:
    • Use Add or Remove Programs in Control Panel (recommended).
    • Use the change user command at the command prompt before and after installing the program.
    One of the primary functions of the change user command is to ensure that program files are installed to the systemroot rather than the windows subdirectory of the user's home directory (%homepath%\windows). This makes the programs available for multisession access.
  3. Before the program is installed, type change user /install at the command prompt to place the system in install mode and turn off .ini file mapping. The system then records how the setup APIs initially install the program.
  4. After the program is installed, type change user /execute at the command prompt to return the system to execute mode, restore .ini file mapping, and redirect user-specific data to the user's home directory.
  5. When the user opens the program, user-specific registry setting files (.ini, .dll, .ocx, and so on) are propagated as needed to the user's home directory.
  6. Add or Remove Programs, which runs the change user command, is the preferred method of installing programs. Enter change user at the command prompt only when you install a program by another method and want to ensure multisession access. For example, when Internet Explorer prompts you to install an add-on program, use change user at the command prompt to ensure that the program is installed for multisession access.

   Finally, you may need to restart the restart the Windows Print Spooler Service after the installation if it does not work properly right away. Occasionally, the Print Spooler Service will not recognize the new printer after it is installed, but restarting the service will fix that. The Services Control Panel is available through the "Administrative Tools" in the Control Panel. Here is a screenshot:

   To remove PDF reDirect, it is best if you perform a remove through the "Add/Remove Software" control panel so that the removal propagates to all the users. If you still have any items that are left over like entries in the Start Menu, you can try the following:
  • Remove the following folder: C:\Program Files\PDF reDirect
  • Delete the Start Menu entries via the C:\Documents and Settings\All Users\Start Menu\Programs\PDF reDirect v2

   If the printer is still in the printer list, and the uninstall program was deleted, you can try removing the printer manually by simply deleting it.

   I hope that helps!

Michel Korwin-Szymanowski
EXP Systems LLC

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